CUSTOMER TESTIMONIALS & moving REVIEWS
Are you considering an international relocation to New Zealand? NZ Van Lines has been trusted by families and individuals moving from around the world to New Zealand for over 35 years. Read what our customers have to say about their moving experience with us.
Stress-Free Move to New Zealand
Moving house is tricky. Moving country is worse. The team from NZ Van lines made the process simple, quick and stress free.
The communication was quick and decisive. All of the little details were sorted with little fuss, accommodating all the changes that were requested. Both the packing up and the unboxing back in NZ was done smoothly and efficiently.
I would definitely recommend NZ Van Lines for looking after your relocation.
The friendly staff always have time to answer questions and the communication is next level. I have used NZ van Lines for two international moves and would highly recommend them. They take care of if all making it easy and stress free.
Excellent Service from Australia to
“I just want to thank you for the excellent service you provided in moving us from Australia to NZ. You have such friendly, supportive staff that went out of their way to help us with the packing of our container and to make sure that it was all securely packed. I can highly recommend their service and a special word of thanks to Matthew for his assistance, support and patience. All I can say is keep up the excellent work service that you are providing.” Pierre
Easy Move from the USA to New Zealand
“The team at NZ Van Lines helped make our move from the USA to New Zealand easy. The communication lines were always open, my many questions rapidly answered and all interactions were friendly. My family has never worked with a moving company, much less moved into a new country, and NZ Van Lines made the process smoother than I thought possible. While the delivery of our belongings is still somewhat delayed because of pandemic-related issues, I have every expectation that the unpacking and arrival of our things will go as easily as the packing up did.”
get a Quote for moving to NZ
Whether you’re moving from the UK, USA, Canada, South Africa, Europe, Australia or another country to NZ, we’re here to assist every step of the way. Request a free, no obligation moving quotation now.
New York to New Zealand
“New Zealand Van Lines were fantastic. We shipped our furniture and personal items from New York to Auckland and found the service far superior to anything being offered domestically in America.
Our goods were packed by a friendly, professional and flexible team who were more than happy to answer my questions.
Matthew at New Zealand Van Lines was our point of contact and was extremely helpful and available at all times. This is especially important as I had heard a number of horror stories about other firms being extremely available up until the point of collection and then disappearing once invoices were paid. This is particularly prevalent in ‘cheaper’ domestic firms.
The other thing I really appreciated was the ability to derive certainty of costs. I spent a lot of time researching other providers and found very opaque fee structures. So when their headline prices appeared cheaper it became very clear there were hidden costs that were to be added on. Once your things have been collected you essentially have no choice on this so full disclosure on costs is important.
Overall, very happy with New Zealand Van lines. I would highly recommend them to anyone wanting their valuable items shipped.” Dean
“The entire experience was fantastic. Matthew was professional and helpful when giving the estimate and was very responsive to all questions. And the crew was awesome! They were fast, fun and professional. I couldn’t fault them and would highly recommend NZ Van Lines.”
Hong Kong to New Zealand
“We recently moved from Hong Kong to New Zealand. NZ Van Lines provided excellent service from start to finish. We were impressed with their prompt and clear communication, professionalism and careful handling of our belongings. We would not hesitate to recommend them to anyone moving within New Zealand or relocations to/from overseas. We could not have hoped for a better experience – thanks to the fantastic crews in both HK and NZ.” Rebecca
Atlanta, GA, USA to Papamoa, New Zealand
“NZ Van Lines undertook our move from USA to NZ in 2021/2022. I sought quotes from five companies and NZVL were in the middle of the pack for pricing but were by far the most obliging with quotes for different options for me. I selected them based upon level of service, pricing and access since they were based in my destination. The local service providers they contracted at the origin packed our belongings well and coordinated cost effective storage. Communication was good throughout the move and coordinating customs and delivery/unpacking at destination was hassle free. Would definitely use them again” Kieran
The United Kingdom to New Zealand
“I have no hesitation in recommending NZ Van Lines. From the outset my communication and dealings with the company has been positive, efficient and helpful. Matthew Woodley – Import Sales Manager, initiated contact with the UK team and I cannot thank him and his team enough.
Yes, there was the odd small hiccup, but at each stage, I was confident that if anything was to go wrong, NZ Van Lines and their courteous, professional, friendly staff would sort it out.
Travelling half way round the world on my own from rural Devon, I had confidence that my belongings would arrive safely.
I am pleased I took out the simple ‘insurance per volume’ for the very few items of damage and peace of mind.
I am hoping to stay here for a long time and not require shipping, but if I do, Matthew at NZ Van Lines will be the person I will call.”
Abu Dhabi to Auckland, New Zealand
“We just had an excellent experience with NZ Van Lines. We were moving 47 cu m from Abu Dhabi to Auckland.
We used Delight in the UAE (who were very good) who appointed NZ Van Lines to handle our container on arrival in Auckland. After reaching out to NZ Van Lines for an update, I spoke with Tony Dalton who was amazing.
Tony answered all our questions, made super clear the steps we needed to go through and filled us with confidence that we were in the right hands. After speaking with Tony we were contacted by Vicki who was managing our delivery and who was also brilliant.
Vicki popped in to see us on delivery day but frankly didn’t have much to do as the moving guys were absolutely on top of things (and an absolute pleasure to deal with). We would highly recommend NZ Van Lines and are super grateful for the first class service we received. Thank you very much.” Chris
The UK to New Zealand
“NZVL were PSS’s agent for my shipment of a 40 foot container of personal belongings from the UK to NZ. I also shipped a container to the US where PSS used a different local agent.
Of the three firms, NZVL was far and away the most professional, responsive and helpful. Their whole team, both in the office and the delivery crew, were a pleasure to work with and made the naturally stressful process so much easier. Thank you. Based on my experience, I wish I had contracted directly with NZVL” Stephen
Gregory Hills, Sydney to Stratford, New Zealand
“It can be a minefield when you are faced with an international mover choice. Where do you start? I started with reviews and one in particular caught my eye on NZ Van Lines as it sounded like a similar move from Australia to NZ we were doing. Call me a sceptic but I don’t always trust reviews, so I contacted this person and he was very obliging with firstly information on the move, logistics etc and most importantly had been really impressed with NZ Vanlines. Given he moved prior to covid times and we moved during the reopening of NZ I had exactly the same excellent experience. Matthew Woodley in the Auckland office managed it all for us and he was faultless. Our move wasn’t straight forward as it was all out of two large storage units. Their subsidiary company in Sydney, OSS was also of a high standard. We received our goods in perfect condition, all present and accounted for and well ahead of schedule. Eventually you get all those quotes in and still feel like it’s a lottery. Well we won with NZ Van Lines. Happy days.“
Townsville, Australia to Hamilton, New Zealand
“Moving from far north Queensland, back to New Zealand, we have dealt with Matthew Woodley the whole way through. Even when the process fell down (the banks not NZ Vanlines) Matthew was more than accommodating and kept in touch the whole way through.
Kent Storage (local company with a branch in Townsville) were brilliant with the packing process, a three bedroomed house packed within two days (including a large amount of tools!) Now patiently waiting for our container to leave Brisbane and make its way to New Zealand, I am sure the unloading process will be as outstanding as the loading. Thoroughly recommended!” Helen
Queensland, Australia to Auckland, New Zealand
“The move was difficult due to COVID but the packers and unpackers were amazing. Friendly, fast at packing. Matthew Woodley was exceptional and very proactive in managing everything in a very difficult time. Would definitely recommend these guys.” Lori
Australia to New Zealand
“Where do I start! For our January 2022 move we contacted international removalists as early as November 2021 and from the beginning Matthew at NZ Vanlines was the best to deal with, he could answer any question and was completely open and transparent. And always available to take a call on the spot, no unnecessary chitchat just incredibly professional and quick to deal with. We looked at transporting a dining set aged over 100+ years and the level of detail and expertise he brought to that decision was really valuable.
We were really concerned about using Palmers in Aus as the packers for pick up, as we’d read some confronting reviews about them. I’m pleased to say that we used “Sammy’s crew” at Palmers and they were absolutely outstanding, highly trained and really organised. Really friendly and they knew exactly what they were doing in a 3 level home without great access. It was by far the most enjoyable uplift we’ve experienced in our lives.
I can go as far as saying that we had items left over which we’d forgotten to have the team pack, so we had the opportunity to visit the Palmers warehouse in Western Sydney. The sheer level of the business is jaw-dropping, I don’t think either of us have ever been to a larger, cleaner or more professional warehouse arrangement. We were sceptical about the additional box even making it to our destination but of course it did and it was recorded in the updated inventory, everything was really professionally handled.
Upon arrival in Wellington everything was super smooth and I just can’t rave about Matthew Woodley enough. He answers the phone instantly, responds to queries undistracted there on the spot and you really can’t ask for anything more. We went with the bulk insurance Mathew spoke about and our items arrived as though they’d just left our home in Sydney. No musty smell, no water damage, no dropped boxes no damage at all. We’d prepared ourselves for some damage (vintage crystal, art, tv, just the very delicate items) and we just couldn’t believe how well packed the boxes were and that absolutely no damaged insued.
The team who delivered the cargo were great, 3 movers made sure that the drop off was really quick, they were organised and well trained. And friendly.
What we especially liked was the weight of the boxes so everything could be carried, absolutely no need for a trolley except for the very large and heavy washing machine.
It was an absolutely perfect move and I’d only wished we’d experienced a move like this in Australia with the cost being so comparable to an international move to New Zealand. We had to share a container so in our mind there was more of a chance of things going wrong, and of course nothing did. We actually have some missing bolts for an item of furniture but honestly, that’s not even a big issue at all. Thanks so much guys and especially Matthew – you operate an impressive well-oiled machine of an international arm, and we thank you so much.”
Natasha and Toese