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Frequently Asked questions (FAQ'S)

Are you considering a relocation to New Zealand from overseas? The process of moving internationally takes a lot of planning. Here you can find answers to common questions we get asked by individuals and families moving to New Zealand.

World Relocations NZ Van lines truck

#1 Moving company to NZ

Annually, we partner with our global affiliates to manage and control over 3,000 outbound removals and 5,500 shipments of household goods, into New Zealand. You can trust us to take care of your packing, shipping, storage, insurance and other moving needs. 

Moving your home, family and pets to New Zealand is a serious exercise, that you need to get right. This is where NZ Van Lines come in! We are equipped with the expertise, experience and resources to make your relocation experience an enjoyable and stress-free one. We will be with you every step of the way, starting with the organisation of our service partner to pack and ship your personal effects, right through to your clearances and delivery in New Zealand. Request a free quotation.

When you are planning your moving needs, it pays to start early by contacting us for an obligation free consultation and quote. Remember, it may take several months for your ‘end to end’ relocation so be organised well before your proposed departure date.

With picture-perfect mountain ranges, breath-taking glaciers, vast forests, and golden beaches all within easy reach it’s understandable why New Zealand is a popular destination for expats to move to. And it’s not just the beautiful landscape that draws people in New Zealand has a rich culture and unmatched quality of life.

Whether you’re looking for a lively city or seek the serene countryside, wherever you choose to live you’ll be met by friendly locals and a dose of laid-back charm. Read about our top six cities to move to in New Zealand.

Yes, you can. However, it is important to note that you’ll have to check with NZTA first. Not all vehicles can be imported – some require special permits and some need to meet special requirements, such as the type and the age of the vehicle.

The possessions that you want to import must have been owned and used overseas prior to import. Goods sent as a gift, on the other hand, can be admitted free of duty if their value is not higher than NZ$110.

It is possible to import alcohol to New Zealand. The person who wants to do so need to declare what he’s importing. Any alcoholic beverages need to be accompanied by a completed Alcohol Inventory and are potentially subjects to duty and GST (Goods and Services Tax). 

Yes, you can – we provide secure Customs bonded warehouses. These are particularly helpful to those who need to take some time to find a new home in New Zealand. Our warehouses have a 24/7 security monitoring and cater to both short-term and long-term storage requirements.

You can, but we strongly advise you to let us handle this. When it comes to packing the belongings of our clients, we employ the best techniques and use only the best materials available. Our packing team is highly-trained in this and can handle the job for you.

Importing goods free of duty and tax is possible, but the person importing them has to meet specific requirements. He or she needs to have owned and used these goods, possess a New Zealand or Australian passport, and to have lived outside of NZ for more than 21 months.

Unfortunately not as all shipments entering New Zealand need to go via an MPI approved transitional facility for unloading and final clearances including sole use containers, therefore shipments will not be delivered direct to residence in the shipping container. 

Due to New Zealand’s stern Quarantine service, there’s quite a high possibility for this to happen. This can be an expensive exercise, so we advise you to try to avoid this by thoroughly cleaning your vehicle’s interior and exterior.

We strongly recommend you take out transit insurance cover for your relocation. VERO underwrites our protection plans. They are specific to the industry, providing full ‘end to end’ protection against the risks associated with moving house.
Having insurance protection will help you sleep at night, until everything is safely delivered. Accidents, unforeseen weather conditions, poor road conditions and risk events can occur at anytime, even with the most careful of moving companies.
When moving internationally, there are additional risks. After your goods are packed they will be passing into the hands of other organisations including rail and shipping companies, airlines, handling agents and customs and quarantine officials.

To find out everything you need to know about the requirements for moving to New Zealand and whether or not you can make the move. Read our latest article where we discuss everything from the reasons why you should move to New Zealand, the different visa options available, the cost of living, finding employment, and more. Read more